Hello, and thank you for purchasing at the DONNA store
DONNA is a fashion brand that brings quality clothes to your home. For their convenience, a convenient refund policy - if the item you ordered arrived damaged or does not match the description, as well as a refund policy that refers to ordering the wrong size, wrong size, duplicates in the order, and the like.
Please note both:
We have a 14 day return policy, meaning you have 14 days after you receive your item to claim it
return or exchange.
. To be eligible for a refund, your item must be in the same condition you received it, unworn, unused, with tags and in its original packaging
You will need an invoice or proof of purchase.
The return process
To start a refund, you must take a picture of the item in its entirety and describe the problem for which you want to return the item. The photo must be sent to our email address plus a description of the reason
donnafstoreco@gmail.com
If your return is accepted, we will give you instructions on how and where to send your package with the cost of return shipping to be applied to the customer in cases of regret or inappropriate size. In cases of a damaged product or not matching what you ordered, the delivery responsibility will be on the Dona store. Items that are sent to us before making a request for a refund, unexpectedly, without the image of the item, and an orderly process will not be accepted.
You can always contact us for any question or request for help back at our email address:
donnafstoreco@gmail.com
Damages and damaged items
Before shipping the items, we take care of maximum quality control for each and every item that leaves the store. That's why we will always send you the products in new condition and in perfect condition. If you received a damaged product there is always the possibility that it was damaged during shipping. Nevertheless, a courteous response will still be given and the problem will be resolved accordingly.
Please check your order upon delivery and contact us immediately if the item is damaged or if you receive the wrong items so that we can assess the problem and correct it.
Exceptions/non-returnable items
Certain types of items, such as special orders, lingerie including bras, panties, and stockings, or custom made items cannot be returned.
Product replacement
Products can be exchanged within up to 14 business days from the day of receiving the product. The product must be in its original packaging and unused
In order to request a replacement, you can contact us at our email address and we will handle your request privately. To return a product or exchange a product, we will always ask to send a photo in most cases to verify the integrity of the item and so that we can handle the request in the most efficient way for you.
refunds
As soon as we receive the product back and check its integrity and integrity, we will let you know if the return has been approved or not. If approved, you will be lovingly refunded, automatically to your original payment method. If it is a return based on a change of mind, regret regardless of the quality of the product, your money will be returned net of 10% of the purchase amount for a transaction cancellation fee that is charged to us through the credit company.
*Please remember that it can take some time for your bank or credit card company to process and register the refund.
The DONNA store is here to serve you at the highest level possible and provide ongoing support.
Refunds and exchanges policy
We have a 14 day return policy, meaning you have 14 days after receiving your item to request a return or an exchange.
To be eligible for a refund, the item must be in the same condition as you received it, unworn, unused, as well as not washed or cleaned in any way, Additionally the item must return to us with tags and in its original packaging.
You will need an invoice or proof of purchase or the order number.
To start the return process, you must take a picture of the item in its entirety and describe the problem for which you want to return the item. The photo must be sent to our email address plus a description of the reason
donnafstoreco@gmail.com
If your return is accepted, we will provide you with instructions on how and to where to send your package back, while the return shipping cost will be applied to the customer in cases of regret or an inappropriate size because you already received free shipping at the time of purchase. In cases of receiving a product that does not match what you ordered, the return cost will be applied to the Donna store. Items sent to us before a refund request is made will not be accepted
You can always contact us for any questions back at
donnafstoreco@gmail.com
And on our WhatsApp number: 050-5118350
There we are available to you Monday through Thursday from 9:00 am to 10:00 pm and on Fridays from 9:00 am to 3:00 pm
Damages and wrong items
Please check your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item so we can assess the problem and correct it
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
- Special orders or customized items.
- It is also not possible to return items that fall under the underwear category, including panties, socks, bras, bodysuits, swimwear, and any clothing item considered under the underwear category
- It is not possible to return items under the accessories category, including watches, sunglasses, jewelry, bags and any item that falls under this category
Product replacement
Products can be exchanged within up to 14 business days from the day of receipt of the product. The product must be in its original packaging and unused
In order to request a replacement, you can contact us and we will handle your request privately
If you have changed a size once, you can then change a size again but you cannot return it after that.
Refunds
We will notify you once we have received and reviewed your returned item and let you know if the return has been approved or not. If approved, you will be automatically refunded to your original payment method minus 10% of the purchase amount (transaction cancellation fee) or NIS 100, whichever is lower. Keep in mind that it can take some time for the refund to reflect in your bank or credit card based on their processing time.
We have a 14 day return policy, meaning you have 14 days after receiving your item to request a return or an exchange.
To be eligible for a refund, the item must be in the same condition as you received it, unworn, unused, as well as not washed or cleaned in any way, Additionally the item must return to us with tags and in its original packaging.
You will need an invoice or proof of purchase or the order number.
To start the return process, you must take a picture of the item in its entirety and describe the problem for which you want to return the item. The photo must be sent to our email address plus a description of the reason
donnafstoreco@gmail.com
If your return is accepted, we will provide you with instructions on how and to where to send your package back, while the return shipping cost will be applied to the customer in cases of regret or an inappropriate size because you already received free shipping at the time of purchase. In cases of receiving a product that does not match what you ordered, the return cost will be applied to the Donna store. Items sent to us before a refund request is made will not be accepted
You can always contact us for any questions back at
donnafstoreco@gmail.com
And on our WhatsApp number: 050-5118350
There we are available to you Monday through Thursday from 9:00 am to 10:00 pm and on Fridays from 9:00 am to 3:00 pm
Damages and wrong items
Please check your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item so we can assess the problem and correct it
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
- Special orders or customized items.
- It is also not possible to return items that fall under the underwear category, including panties, socks, bras, bodysuits, swimwear, and any clothing item considered under the underwear category
- It is not possible to return items under the accessories category, including watches, sunglasses, jewelry, bags and any item that falls under this category
Product replacement
Products can be exchanged within up to 14 business days from the day of receipt of the product. The product must be in its original packaging and unused
In order to request a replacement, you can contact us and we will handle your request privately
If you have changed a size once, you can then change a size again but you cannot return it after that.
Refunds
We will notify you once we have received and reviewed your returned item and let you know if the return has been approved or not. If approved, you will be automatically refunded to your original payment method minus 10% of the purchase amount (transaction cancellation fee) or NIS 100, whichever is lower. Keep in mind that it can take some time for the refund to reflect in your bank or credit card based on their processing time.