Hello, and thank you for being interested in or purchasing from the DONNA store
Shipping processing time
All orders are processed within 3-4 business days. Processing times, among other things, include a comprehensive check of the integrity of the items in our warehouses to make sure you receive the highest quality products. In exceptional cases of force majeure, natural disasters or wars, there may be delays of 3-5 days of treatment.
Orders are not shipped or delivered on weekends or holidays.
If we experience a large volume of orders, shipments may be delayed by several days.
Please allow additional days in transit for delivery. If there is a significant delay in the shipping time of your order, we will contact you by electronic mail (email) or by phone.
Shipping prices and shipping estimate
The shipping fee for your order will be calculated and displayed at checkout. You can choose the delivery method of the package either by self-pickup at no extra charge, or with a courier to your home for an additional 40 NIS to the total amount of the transaction.
Pickup -
When choosing a self-pickup delivery method, you are given a number of nearby businesses in the areas from which you can pick up the package when it arrives. When the package arrives at the business you have chosen, you will receive a notification via text message to the phone you left when placing the order, asking you to come pick up the package. (Therefore, please double-check that the phone number you left is correct).
If it happened and you received a message to pick up the package, and it was not found at the business or alternatively you chose an area close to your home and the shipment was sent to another city, please contact the distribution company - Mailog at the email address info@mailogs.com - Mailog is the external delivery company responsible for taking out the shipment yours for distribution in case of self-collection. Please indicate in the email the problem and add the tracking number you received so that they can locate the package and solve the problem as quickly as possible
.
* Please note that delivery delays can occasionally occur
Home delivery - D2D -
Delivery confirmation and order tracking
After shipping and receiving the tracking number, your order will arrive within 10 to 14 business days. To check the status of your order we will be happy to help do not hesitate to send us an email at
donnafstoreco@gmail.com
.
You can also contact our customer support team on the website 24/7.
Damages and losses of parcels in the mail
The DONNA store will be responsible for any product that is damaged or lost during shipping.
If you received your order and it is damaged, please contact us directly and keep all packaging materials and the damaged goods.
It is the customer's responsibility to enter his personal details in the order properly and correctly.
A customer who has not entered a valid phone number and email address will not be able to receive the messages from the shipping company regarding the shipment's arrival at the destination or coordination with a courier on behalf of the shipping company.
The customer is responsible for updating the correct details and collecting the shipment on time, if the shipment has reached a collection point, the package will wait at the collection point between 7-14 days and then returned to the sender abroad. Unfortunately, packages that have not been picked up are often destroyed by the delivery companies, therefore it is not possible to receive a refund in the event of non-delivery
A customer who did not collect his shipment on time and did not contact us at customer service to find out by the end of the time that the shipment is at the collection point, will not be entitled to a refund/cancellation of the transaction.
Shipping Policy
Shipping processing time
All orders are processed within 1-3 business days from the moment the order is placed. In exceptional cases of higher forces, or natural disasters or wars, there may be delays of 3-5 days of handling.
Orders are not shipped or delivered on weekends or holidays.
If we experience a large volume of orders, shipments may be delayed by several days.
Delivery confirmation and order tracking
Once an order is shipped, it is expected to arrive between 6 and up to 14 business days.
Feel free to email us in order to check order status at our email address:
donnafstoreco@gmail.com
or to text the WhatsApp number to check the status of your order; We will be happy to help.
You can also contact our customer support team on WhatsApp during business hours.
Please allow additional days in transit for delivery. If there is a significant delay in the shipping time of your order, we will contact you by email or phone,
Shipping prices and shipping estimates
The shipping fee for your order will be calculated and displayed at checkout.
*Delivery delays can occasionally occur.
Damages and losses during shipping
Donna Fashion Store will be responsible for any product that is damaged or lost during shipping.
If you received your order damaged, please contact us directly and keep all packaging materials and damaged goods.
Picking up your order
It is the customer's responsibility to enter his personal details in the order properly and correctly.
A customer who has not entered a valid phone number and a valid email address will not be able to receive the notifications from the shipping company regarding the delivery's arrival at the destination or receive coordination with a courier on behalf of the shipping company.
The customer is responsible for collecting the shipment on time, if the shipment has reached a collection point, the shipment will wait at the collection point between 7-14 days and then returned to our factory store abroad.
A customer who did not collect his shipment on time, and did not contact us at customer service to find out by the end of the time that the shipment is at the collection point, will not be entitled to a refund/cancellation of the transaction.
External distribution companies and human error
It rarely happens that the external distribution company (including Israel Post, Mailog, etc.) mistakenly sends the package to a city other than the one chosen by the customer and causes the delivery to be delayed by this human error. In the event that such a thing happens, we will try to contact the distribution company for you to Require them to change the delivery back to the pick-up point you have chosen, but there are cases where the distribution companies will refuse to give us information because we are not the registered customer on the package. In this case, we will ask you to contact them with the tracking number of your package that you received in the email. Please understand the situation This happens, it is not the store's fault, but we will certainly be happy to assist you in this matter and make sure that the package arrives as soon as possible.