About the Donna store and the products
- What is DONNA's website and what does it offer? The DONNA website offers a wide selection of high quality fashionable women's clothing, including sportswear, dresses, skirts, pants, and overalls.
- Are all the products on the site personalized? Yes, all the products on the website are personally designed by the DONNA brand.
- Do you offer sportswear for women? Yes, the DONNA website has a wide variety of sportswear for women, including sports bras, tights, and workout suits.
- What other types of clothing do you offer? We offer dresses, skirts, pants, overalls, shoes and accessories for women.
- What materials are your products made of? All our products are made of quality and comfortable materials, carefully selected to ensure comfort and excellent appearance.
- Orders and deliveries
- How can I place an order on the website? Simply add the items to the shopping cart, proceed to checkout, and fill in the payment and shipping information.
- Do you have the option of international deliveries? Yes, we offer international shipping to a wide range of countries.
- How long does the delivery take to arrive? Delivery time depends on the destination. In Israel, shipments arrive within 6-12 business days, and internationally it can take up to 8-12 business days.
- Do you offer free shipping? Yes, we offer free delivery for collection codes to all parts of the country as well as free delivery with a courier to your home for purchases over a certain amount. You can see the exact details on our shipping page.
- Is there a possibility of self-collection? Yes, the order can be collected from collection points throughout the country.
- Returns and exchanges
- What is your return policy? We allow returns and exchanges within 14 days of receiving the product, provided that it is in new condition and has not been used, with the exception of the exceptions, see the full page of our returns policy .
- How do I make a return or exchange? You must contact our customer service and receive detailed instructions for return or exchange.
- Are there costs for returns? In the case of a return or exchange, the customer will bear the return shipping costs.
- How long does it take to get a return credit? The credit will be given within 5-7 business days from the day the product is received back in our warehouse.
- How can I open an account on the site? Go to the registration page and fill in the required personal details.
- What are the benefits of opening an account? Opening an account allows you to track orders, save favorite products, and receive discounts and special offers.
- How can I track my order? You can track the order using the tracking number sent in the email with the order confirmation and enter the tracking number on the order tracking page.
- How can I change or cancel an order? Contact our customer service as soon as possible to make changes or cancel the order.
- Customer Service
- How can I contact your customer service? You can contact us through the contact page on the website, by phone, email, or the WhatsApp button on the website.
- What are the customer service hours? Our customer service is active Sunday-Thursday from 9:00-18:00 and on Fridays from 9:00-14:00.
- Do you have the option of a personal styling consultation? Yes, you can schedule an appointment for a personal styling consultation with one of our experts through the contact page.
- Special products and promotions
- Do you have special collections for the different seasons? Yes, we launch special collections for the different seasons, such as summer, winter, autumn and spring.
- Are there any special offers on the site? Yes, we regularly offer special deals and discounts. You can keep up to date on the promotions page on the website.
- Do you participate in events or fairs? We participate in various events and fairs throughout the year. Details can be updated on our blog page.
- Are there discounts for students? Yes, we offer special discounts for students. A valid student ID must be presented at the time of purchase.
- New products and additional services
- Do you have a new product catalog? Yes, we update our product catalog regularly. You can see the new collection on the new products page.
- What payment methods do you accept? We accept payments via credit cards, PayPal, bank transfer, and Bit.
- Is your website secure? Yes, our website is secured with the most advanced encryption technologies to ensure the safety of personal information and payments.
- How can I pay in installments? You can pay up to 3 payments by credit card according to the terms of your credit card company.
- Other questions
- How do I know which size is right for me? You can use our size guide found on each product page. In addition, you can contact customer service for further advice.
- Do you offer clothing repair services? Currently, we do not have a repair service, but we work with professional tailors and would be happy to recommend them.
- Do you offer plus size clothing? Yes, we offer a selection of plus size clothing. You can see all the options on our special sizes page.
- Do you offer clothing for children or men? We currently focus on womenswear only.
- Do you have physical stores? Currently, all sales are made through the website only.
- How can I receive news and updates about new products? You can subscribe to our newsletter and receive updates directly to your email.
- Do you have a privacy policy? Yes, we are committed to maintaining the privacy of our customers. You can refer to our privacy policy on the appropriate page on the website.
- How can I register for your customer club? You can register for the customer club on the registration page on the website and receive discounts and special offers.